> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getkantilever.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Outlook Integration

> Connect your Outlook inbox to Kantilever

# Outlook Integration

Connect your Microsoft Outlook inbox to automatically ingest submission emails into Kantilever.

## Prerequisites

* Microsoft 365 account with Outlook
* Permission to authorize third-party applications

## Connecting Outlook

1. Navigate to **Settings > Integrations**
2. Find the Outlook card and click **Connect**
3. Sign in with your Microsoft account
4. Review the permissions and click **Accept**

### Permissions Requested

Kantilever requests the following permissions:

* **Read mail** - Access inbox to monitor for submissions
* **Send mail** - Send responses on your behalf
* **Offline access** - Maintain connection when you're not logged in

## How It Works

Once connected, Kantilever:

1. **Polls your inbox** periodically for new messages
2. **Evaluates intake rules** to find matching emails
3. **Processes matches** through AI triage and extraction
4. **Updates sync timestamp** to avoid reprocessing

### Polling Frequency

Kantilever checks for new emails approximately every minute. New submissions typically appear within 1-2 minutes of email receipt.

## Managing the Integration

### View Status

The integrations page shows:

* Connection status (Active, Error, Disconnected)
* Last sync timestamp
* Any error messages

### Reconnect

If the connection expires or encounters errors:

1. Click **Reconnect** on the integration card
2. Re-authorize with Microsoft

### Disconnect

To stop email monitoring:

1. Click the menu on the integration card
2. Select **Disconnect**
3. Confirm the action

Disconnecting does not delete existing submissions or data.

## Troubleshooting

### Emails Not Being Processed

1. **Check intake rules** - Ensure rules match your email conditions
2. **Verify integration status** - Look for errors on the integrations page
3. **Check spam/junk** - Emails in spam folders may not be processed
4. **Review sync time** - Only emails after last sync are processed

### Authorization Errors

If you see authentication errors:

1. Disconnect the integration
2. Wait a few minutes
3. Reconnect and re-authorize

### Missing Permissions

If Kantilever can't send emails on your behalf:

1. Disconnect and reconnect
2. Ensure you accept all requested permissions

## Security

* OAuth 2.0 authentication (no passwords stored)
* Tokens are encrypted at rest
* Automatic token refresh
* You can revoke access anytime from Microsoft account settings

## Multiple Inboxes

To monitor multiple inboxes:

1. Each team member connects their own Outlook account
2. Or use a shared mailbox (requires appropriate Microsoft 365 licensing)

Configure intake rules to route emails from different inboxes to appropriate desks.