Email Threads
Kantilever automatically links related emails to submissions, keeping all correspondence in one place.How Threading Works
When a new email arrives, Kantilever determines whether it belongs to an existing submission or should create a new one.AI Classification
The system uses AI to classify each email into one of four categories:| Label | Action |
|---|---|
| New Submission | Creates a new submission |
| Existing Submission | Links to an existing submission |
| Irrelevant | Marked as spam/marketing, no submission created |
| Ambiguous | Queued for manual review |
Thread Matching
For emails classified as replies, Kantilever identifies the correct submission using:- Conversation ID - Email clients track conversation threads
- Subject Line - Normalized subject matching (ignoring Re:, Fwd:, etc.)
- Sender/Recipient - Matching email participants
- Attachment Fingerprints - Similar attachment patterns
Viewing Linked Emails
Open a submission and navigate to the Emails tab to see all linked messages:- Original submission email
- Follow-up replies
- Additional documents received
Manual Triage
When the AI can’t confidently classify an email, it creates a triage review action item.Reviewing Ambiguous Emails
- Go to your Action Items
- Find the triage review task
- View the email content and AI’s suggested classification
- Choose the correct action:
- Link to an existing submission
- Create a new submission
- Mark as irrelevant
Correcting Mistakes
If an email was incorrectly linked:- Open the submission
- Go to the Emails tab
- Find the incorrectly linked email
- Click to unlink or move to the correct submission
Email Sources
New emails on a submission trigger additional processing:- Documents are extracted from attachments
- Data fields may be updated with new information
- Activity timeline records the email receipt