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Submissions Overview

Submissions are the core of Kantilever. Each submission represents an insurance request moving through your underwriting workflow.

Submission Lifecycle

Statuses

StatusDescription
IntakeNewly received submission awaiting initial processing
ExtractingAI is extracting data from documents
ReviewReady for underwriter review and analysis
Needs InfoWaiting for additional information from broker/agent
QuotedQuote has been issued to the submitting party
BoundPolicy has been bound
DeclinedSubmission has been declined

Submission Sources

Submissions enter Kantilever through three channels:

Email

Most submissions arrive via email. When an email matches an intake rule:
  1. Kantilever creates a submission
  2. The email body and attachments become documents
  3. AI extracts data based on your desk’s field schema

Upload

Manually upload documents to create a submission:
  1. Navigate to a desk
  2. Click + New Submission
  3. Upload files (ACORD forms, SOVs, etc.)

API

Integrate with other systems via the API to create submissions programmatically.

Priority Levels

Assign priority to manage your queue effectively:
PriorityUse Case
UrgentTime-sensitive, requires immediate attention
HighImportant, should be processed soon
NormalStandard processing timeline
LowCan be handled when time permits
Priority can be set manually or automatically via desk rules.

Documents

Each submission contains documents from various sources:
  • Email Body - The original email content
  • Attachments - Files attached to emails (PDFs, spreadsheets, etc.)
  • Uploads - Manually added files
Documents are processed for text extraction and used to populate data fields.